1. Information We Collect
To provide reliable and secure services, NexGrid may collect the following categories of information:
Personal Information
- Full name and username.
- Email address and telephone number.
- Residential or contact address, where required.
- Account registration and profile information.
- Identity verification information, where required.
Transaction Information
- Gift card brands, categories and denominations.
- Gift card transaction history and order references.
- Gift card images, codes or other redemption details submitted for processing.
- Bill payment records and transaction references.
- Transaction amounts, dates, statuses and applicable charges.
Payment Information
We may process information relating to payment methods, bank transfer references, payment confirmations and transaction records. Where payments are handled by external payment processors, their collection and processing of payment data may also be governed by their own privacy policies.
Technical Information
- IP address and device information.
- Browser type and operating system.
- Login dates and access logs.
- Website activity and diagnostic information.
2. How We Collect Your Information
We may collect information through:
- Information you provide when registering an account.
- Information submitted when buying or selling gift cards.
- Information supplied when making bill payments.
- Communications with our customer support team.
- Cookies and similar website technologies.
- Payment providers, identity verification partners and other service providers, where legally permitted.
3. How We Use Your Information
NexGrid uses collected information for legitimate business purposes, including:
- Creating and managing user accounts.
- Processing gift card purchases, sales and exchanges.
- Verifying submitted gift cards and transaction details.
- Processing supported bill payments.
- Confirming payments and issuing transaction receipts.
- Providing customer support and resolving complaints.
- Detecting and preventing fraudulent activities.
- Protecting the security of our platform.
- Improving our services and user experience.
- Meeting applicable legal and regulatory obligations.
- Sending important account and service notifications.
We process personal information only where we have an appropriate legal basis, such as your consent, contractual necessity, compliance with legal obligations, or legitimate interests where permitted by law.
4. Gift Card Buying, Selling and Trading
NexGrid facilitates gift card-related transactions, including buying, selling and trading supported gift cards.
To complete these transactions, we may collect and process:
- Gift card brand and denomination.
- Gift card codes, images and redemption information submitted by users.
- Transaction values and applicable exchange rates.
- Verification results and transaction status.
- Account and payment information associated with the transaction.
Users are responsible for ensuring that gift cards submitted through NexGrid are lawfully obtained and that they have the right to sell, exchange or otherwise submit them for processing.
5. Bills Payment Services
NexGrid may offer bill payment services, including airtime purchases, mobile data, electricity payments and other supported utility or digital service payments.
To process these services, we may collect:
- Mobile telephone numbers.
- Electricity meter or customer account numbers.
- Service provider and network information.
- Payment amounts and transaction references.
- Payment confirmations and delivery status.
We may share the necessary transaction information with relevant billers, payment processors, distributors and service providers to complete your requested transactions.
We do not intentionally collect more information than is reasonably necessary to provide the requested services.
6. How We Share Your Information
NexGrid does not sell your personal information to third parties for their independent marketing purposes.
However, we may share necessary information with the following categories of recipients:
- Payment processors: To facilitate and verify payments.
- Banks and financial institutions: To support payment settlement and transaction verification.
- Gift card service partners: To verify and process gift card transactions.
- Utility and telecommunications providers: To fulfil bill payments, airtime and data purchases.
- Technology providers: To support hosting, security, analytics and platform operations.
- Professional advisers: Where necessary for legal, accounting or compliance purposes.
- Government and regulatory authorities: Where disclosure is required or legally permitted.
We expect service providers who process information on our behalf to apply appropriate confidentiality and security safeguards.